At Lipwa ("we," "our," "us"), your privacy is our priority. We are committed to safeguarding the personal and financial information you share with us while using our payment and collection services. This Privacy Policy explains how we collect, use, share, and protect your information.
By using Lipwa’s services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
- Full name
- Email address and phone number
- Registration details (if applicable)
- Billing and settlement account information (bank, M-Pesa, or till/paybill numbers)
b. Transactional Information
- Payment requests, confirmations, and settlement records
- Transaction history (amount, date, reference, payment method)
- Customer details provided during a transaction (e.g., payer phone number, account reference)
c. Technical Information
- Device type, IP address, and browser information
- Log data such as time of access and activity within the platform
- Cookies or similar technologies to improve your experience
2. How We Use Your Information
We use collected information to:
- Process payments and settlements securely
- Verify accounts and prevent fraud or unauthorized activity
- Provide customer support and resolve disputes
- Send receipts, notifications, and updates about transactions
- Improve our platform’s performance and features
- Comply with financial and regulatory obligations (e.g., KYC, AML, CBK requirements)
- Share promotional or marketing communications (only with your consent, where required)
3. How We Share Your Information
We do not sell your information. However, we may share it with:
- Financial Institutions & Mobile Money Operators: (e.g., Safaricom M-Pesa, banks) to process payments.
- Service Providers: IT hosting, fraud detection, analytics, and customer support tools.
- Regulators & Legal Authorities: When required to comply with Central Bank of Kenya (CBK) or other legal obligations.
- Business Transfers: If Lipwa is acquired, merged, or undergoes restructuring.
4. Fraud Prevention & Account Termination
Lipwa takes fraud and misuse of our platform very seriously. To protect users, partners, and financial institutions:
- All transactions are monitored for suspicious or fraudulent activity.
- If an account is found to be involved in fraud, money laundering, or any unlawful activity, it will be immediately suspended and permanently banned.
- Any funds associated with fraudulent activity may be withheld, frozen, or surrendered to relevant authorities as required by law.
- Lipwa reserves the right to share information about fraudulent accounts with financial institutions, regulators, and law enforcement agencies.
5. Data Security
We use encryption, access controls, and monitoring systems to protect your information. While we take strong precautions, no digital system is 100% secure. Users are encouraged to keep their login credentials confidential.
6. Data Retention
We retain transactional and personal data as long as necessary for:
- Fulfilling legal, regulatory, and tax requirements
- Resolving disputes and maintaining records
- Providing ongoing services
After this period, data is securely deleted or anonymized.
7. Your Rights
- Access, correct, or update your information
- Request deletion of your data (subject to legal and regulatory requirements)
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise these rights, email us at support@lipwa.app.
8. Cookies & Tracking
Lipwa uses cookies to improve security, personalize your experience, and analyze platform usage. You can manage or disable cookies in your browser settings, but this may affect some features.
9. Children’s Privacy
Lipwa is a financial service and is not intended for individuals under 18. We do not knowingly collect data from minors.
10. Changes to this Privacy Policy
We may update this policy occasionally to reflect changes in our services or legal obligations. Updates will be posted on our website with a new “Effective Date.”
11. Contact Us